Booking Terms & Conditions 

 

Customers of Lokopoko Pte Ltd are deemed to have read, understood and accepted the following conditions, also known as Terms & Conditions. For clarity purposes, Lokopoko Pte Ltd will be referred to as the "Company" hereinafter and a customer who purchases products and services from The Company shall be referred to as the "Passenger".
 

1. Service Commitment

  • At Lokopoko Pte Ltd, we strongly pride and commit ourselves to serve Passengers with quality products in the most professional manner. We ensure at all times that the level of services provided is of satisfactory quality as defined in the Sales of Goods Act, Cap 393.
  • At Lokopoko Pte Ltd, we adopt fair and ethical business practices as well as accurate marketing communications. We strive to ensure that these are carried out in the best possible manner at all times.
  • The Company is dedicated to provide the most accurate and updated information/advice to Passengers.

2. Passenger Details

  • It is the Passenger's responsibility to provide the correct and exact spelling of names as per shown on the Passenger’s passport for any booking made.
  • It is the Passenger’s responsibility to ensure that the travelling details given by the Company are accurate and valid. Passenger is advised to do a thorough check and notify the Company of any error or omission in travel details on the document (invoice, voucher, itinerary, etc) immediately upon receiving them.
  • The Company will not be held liable / responsible in the event that the Passenger is denied a service (flights, hotels, tours, cruise, etc) by the external service provider due to errors that arise from Passenger's oversight that results in errors or omissions in any booking

3. Travel Document Requirement (Passport, Entry / Transit Visas)

  • It is Passenger’s responsibility to ensure  that they have valid Entry, Transit Visa or other travel documents required to enter the country of destination(s) or applicable stopover destination(s) prior to departure
  • It is Passenger’s responsibility to obtain transit visa upon confirmation that a booked flight's route involves a Transit or Stopover in another country
  • It is Passenger's responsibility to obtain the necessary vaccinations and health certificates required to enter the country of destination(s) or applicable stopover destination(s) prior to departure
  • In the event that Passenger does not have valid passport, entry or transit visa prior to departure, Passengers shall be responsible to apply, submit and obtain the necessary documents from the relevant embassies or consulates of the country or countries of destination.
  • The Company will not be liable for any consequences that arise from incomplete travel documents or from not meeting the Entry/Transit visa requirement
  • It is Passenger’s responsibility to ensure that they have a valid international passport with a minimum of six (6) months validity from the date of entry into the country / countries of destination
  • The Company can assist Passenger for the application of a visa. There will be a non-refundable service fee for visa submission. The approval of any visa application is solely dependent on the relevant authorities issuing the visa. The Company will not be liable/responsible for any rejection of visa application. The Company's visa application fee varies on a case-by-case basis. Please feel free to contact us for further clarification on visa application. 
  • The Company will not be liable/ obligated to refund all or part of the travel packages/products/services price bought from the company in the event that Passenger is refused entry into any country of destination for any reason whatsoever
  • For Singaporeans, Passengers are responsible for their own eligibility of exit permit for National Service, including those who are National Servicemen or Reservists.
  • For Singapore passport holders travelling to the USA, biometric passport is required

4. Booking Payment Deadline & Auto Cancellation

  • In order to avoid auto-cancellation of Passenger's flight reservation by the airline, Passenger is responsible to contact the company before the assigned ticketing deadline and make the necessary arrangement to issue the tickets. Unless it is a special arrangement or an exception that is agreed by both the Passenger and the Company, Passenger is required to make full payment to the company before tickets can be issued on behalf of the Passenger.
  • In this regard, all bookings (including but not limited to flight, hotel, tour, holiday package, cruise) are deemed tentative and subject to auto-cancellation, changes in prices and availability at any time without any liability on the Company until full payment has been received by The Company and bookings have been confirmed.

5. Non-transferable

  • All bookings made by Passenger with the Company cannot be transferred to another travel agency/company/representative under any circumstances.
  • All bookings made by Passenger cannot be transferred to another Passenger or changed to another name.

6. Non-refundable of unused services

  • No refunds, either in part or in full, will be given for unutilized services by Passengers, or where the Passenger cancels or amends the agreed arrangement after the commencement of service. These services include but not limited to: air tickets, land arrangement, transportation, meals, sightseeing tours and accommodation.

7. Passenger Contacts & Schedule Change by Airline

  • Passengers are advised to provide and include their local and overseas contact numbers in their flight booking in order to allow the airline to broadcast messages in the event that  there are changes to flight schedules by the Airline
  • Passengers are advised to re-check with the Company or the Airline Reservation staff for any changes in the flight schedule a few days before the departure date
  • Airlines reserve the right to cancel, reroute or change the flight schedules even after tickets have been issued. In such cases, the airline will provide alternative flights for your consideration. If you do not wish to accept the airline's alternative, the fare's cancellation and amendment policy will still apply. If Passenger wishes to cancel or amend the flight, a minimum administrative fee of S$50 per person might be imposed, on top of the fare's cancellation or amendment fee, if any.
  • As and when it's required by the Airline that Passenger is travelling on, do the necessary re-confirmation / checks to ensure that the pre-confirmed seats are still intact and that the schedule is Please re-confirm all onward flight journey if it is required by the airline that you are travelling on, so as to avoid losing your pre-confirmed seats on those required airlines.

8. Cancellation by the Passenger. Charges & Administrative Fees

  • For air tickets that have been issued or hotel/package/any other service booking that has been paid for and confirmed, on top of the airline/hotel/overseas & local inbound agencies/other service providers' cancellation charges, the Company reserves the right to impose a minimum administrative fee of S$100 per passenger  for any cancellation. In the event that the product / service is solely provided by the Company, the cancellation and administrative fee will be decided and charged by the Company, at its own discretion.
  • For reservation/booking of service of any kind made by the Passenger after full payment, Passenger is to submit cancellation requests, preferably in writing, at any point of time prior to the departure date. However, if applicable, on top of the airline/hotel/overseas & local inbound agencies/other service providers' cancellation charges, the Company reserves the right to impose a minimum administrative fee of S$100 per passenger for any cancellation.
  • All requests for cancellations are subject to the relevant Airline’s, hotel's, overseas / local inbound agencies', or other service providers' approval and confirmation. All promotional air tickets have no refund value.
  • Cancellation charges imposed by the airline usually ranges from S$75 to S$250.
  • Any service cancellation charge, method or requirement is computed and enforced in accordance to the relevant service providers' policy. For example, a hotel's amendment charge might most certainly differ from an airline's amendment charge. The requirement for air ticket cancellation will also be different from a hotel reservation.
  • The computation of administrative fee charged by the Company is dependent on, but not limited to: the type of service being cancelled, the length of notice prior to the service commencement, the amount of administrative effort needed, etc
  • Upon successful cancellation that is in accordance with the stipulated terms and conditions, the Company will process and hand the refund, if applicable, to the Passenger accordingly.
  • To avoid unnecessary cancellation charges and administrative fees, Passengers are advised to check all booking itinerary to ensure that in Passengers names, departure dates, flight details, etc are accurate and in order before issuance of air tickets and confirmation of any service booking.

9. Cancellation by the Company

  • The Company is acting as an agent for the services rendered to the Passenger. Hence, even after deposit or full payment has been made and confirmation has been given, all arrangement and bookings might still be subject to final confirmation.
  • In unfortunate circumstances where the travel arrangement cannot be finalized and that the Passenger's booking has to be cancelled, the Company will, in its best capacity, attempt to notify the Passenger at least 1 week before the commencement of the service. Passenger has the right not to accept the alternatives offered by the Company in replacement of the original travel arrangement. In this case, refunds will be processed and given to the Passenger without further obligations. The time taken for the Company to generate and give the refund back to the Passenger might vary on a case to case basis. Nevertheless, the Company will attempt to, in its best possible capacity, settle the issue as soon as possible. The Company will not be held liable/responsible for any additional costs incurred from such cancellation.

10. Amendment by the Passenger. Charges & Administrative Fees

  • For air tickets that have been issued or hotel/package/any other service booking that has been paid for and confirmed, on top of the airline/hotel/overseas & local inbound agencies/other service providers' amendment charges, the Company reserves the right to impose a minimum administrative fee of S$100 per passenger for any amendment.  In the event that the product / service is solely provided by the Company, the amendment and administrative fee will be decided and charged by the Company, at its own discretion.
  • For reservation/booking of service of any kind made by the Passenger after booking is confirmed, Passenger is to submit amendment requests, preferably in writing, at any point of time prior to the departure date. However, if applicable, on top of the airline/hotel/overseas & local inbound agencies/other service providers' amendment charges, the Company reserves the right to impose a minimum administrative fee of S$100 per passenger for any amendments made.
  • All requests for amendments are subject to the relevant Airline’s, hotel's, overseas / local inbound agencies', or other service providers' approval and confirmation
  • Any service cancellation charge, method or requirement is computed and enforced in accordance to the relevant service providers' policy. For example, a hotel's amendment charge might most certainly differ from an airline's amendment charge. The requirement for air ticket cancellation will also be different from a hotel reservation.
  • The computation of administrative fee charged by the Company is dependent on, but not limited to: the type of service being cancelled, the length of notice prior to the service commencement, the amount of effort needed to administer the amendment, etc
  • Please note that most promotional air fares do not allow for amendments to the travel date or itinerary once tickets have been issued. In many cases, there is no refund if a booking is cancelled or the ticket is partially used.
  • To avoid unnecessary amendment charges and administrative fees, Passengers are advised to check all booking itinerary to ensure that in Passengers names, departure dates, flight details, etc are accurate and in order before issuance of air tickets and confirmation of any service booking.

11. Amendment by the Company

  • The Company reserves the right to make minor and necessary adjustments to Passenger's travel itinerary at any time in order to ensure smooth service delivery for the Passenger in the event that unforeseen circumstances arise.

12. Extension of travel/holiday package

  • Reservation of flights, accommodations and other services for the extension of stay beyond the agreed and paid-for travel/holiday package duration should be made prior to commencement of any travel/holiday package.
  • After the end of the travel/holiday package, Passenger shall be responsible for any extension of stay beyond the agreed and paid-for package duration. Expenses incurred for any extension of stay shall be borne by the Passenger.

13. Pricing & Payment Policies

  • Prices displayed are based on cash payment. Other payment methods may be subject to additional charges and administrative fees. Bookings on alternative payment methods will be guaranteed only when full payment has been received by the Company. Prices displayed are in Singapore Dollars (SGD)
  • Prices and availability verbally conveyed or displayed on any invoice or document issued and given to Passenger, are based on the date and time the they are given to the Passenger. Unless payment is received by the Company and confirmation is given to the Passenger, prices and availability are subject to changes without prior notice.
  • Any additional charges, service inclusion or exclusion (including but not limited to: airport transfers, taxes, fuel surcharges, visa fees, personal expenses, meals, half/full-day tours, etc) for a particular service booking (including but not limited to: air tickets, hotel/package or any other reservation) will be clearly stated on the official invoice, quotation, receipt given by the Company to the Passenger.
  • Payment can be made through Cash, NETS, Cheque or Credit Cards to Lokopoko Pte Ltd. Cheque payment will only be accepted if it's received by the Company at least 15 days before the air ticketing deadline/ date of departure/commencement of service. 
  • All payment is payable in Singapore Dollars (SGD). Current Credit card administration fee of 3% will be applied for all Credit Card payment. This administration fee is subject to changes.

14. Booking Conditions & Disclaimers

  • A deposit payment does not imply or constitute the confirmation of flight seats, hotel accommodations, holiday package or any other service booking.
  • After air tickets are issued or hotel/package/ any other service booking is confirmed, any amendment or cancellation is subject to applicable penalties and administration fees.
  • The Company shall not be held liable / responsible for any consequential damage, inconvenience, direct or indirect loss, additional cost or expense that arise out of any cancelled or amended trip due to Passenger's requests/directives/mistakes
  • The Company reserves the right, at its own discretion,  to refuse the provision of any type of service or booking by any Passenger, under any circumstances
  • The Company's liability, if any, under any circumstance, shall be limited only to the full refund of any deposit or payment made by the Passenger

15. Refund Policy

  • In the event that a refund is approved and granted by the Company, it will be made in the form of cheque and processed within a month.
  • In the event that an air ticket refund is approved by the airline, it will be made in the form of cheque and the refund may be processed up to a period of 6 months.

16. Unaccompanied Minor

  • Any Passenger who is below 17 years old and traveling alone is considered as ‘Unaccompanied Minor’.
  • As special arrangements need to be made for an Unaccompanied Minor, a customer or Passenger who makes a booking for / as an Unaccompanied Minor is responsible to inform the company.  This is to prevent unnecessary rejection of service by the airline or other external agent/ service provider. In the event that the representative customer or Passenger fails to inform the company, the company shall not be liable or held responsible in the event the Unaccompanied Minor is rejected by the airline or other external agent/service provider.

17. Child Fares

  • In order for a Passenger to qualify as a child, he/she must be between 2-11 years old. The child must still be 11 years old at the point of the return flight journey / on the last day of the travel date.
  • In the event the child is still 11 years old on the departure date / in the beginning of the travelling period and reaches 12 during the travelling period, a higher qualifying category of booking fare must be purchased for the return / remainder of the journey
  • Do take note that depending on the type of ticket purchased or booking made, there might be no refund value on the unused/remaining portion of the child ticket or booking. The company will not be liable or held responsible for refunds that could not be claimed.
  • The above conditions are applicable to airfares only.

18. Infant Fares

  • No seat will be provided by the airline when Passenger is considered an infant and charged an infant fare
  • In order for a Passenger to qualify as an infant, he/she must be below 2 years old. The child must still be below 2 years old at the point of the return flight journey / on the last day of the travel date.
  • In the event the child is still below 2 years old on the departure date / in the beginning of the travelling period and reaches 2 years old during the travelling period, a higher qualifying category of booking fare must be purchased for the return / remainder of the journey*
  • Depending on the type of ticket purchased or booking made, there might be no refund value on the unused/remaining portion of the child ticket or booking. The Company will not be liable for un-claimable refunds.
  • The above conditions are applicable to airfares only.

19. Customer Support

  • For any assistance during normal business hours, please contact our Customer Service Hotline at: (65) 6338 8736

20. Travel Insurance

  • Unless Passenger has specifically purchased or that it has been explicitly incorporated, travel insurance is not included in any of the holiday or travel package.
  • For protection against unforeseen travel circumstances / incidents, Passenger is strongly advised to purchase a travel insurance policy prior to the travel departure date
  • The Company offers travel insurance policies that provide a range of insurance coverage. Depending on your travelling needs, the Company is able to advise Passenger on the appropriate travel insurance

21. Special needs & requests

  • Any special need or request (including but not limited to: in-flight meal, smoking-related room/seat type, in-flight seat choice, disability, hotel room or any other preference) should be conveyed to the Company before any service is utilized so that the message can be put up with the respective service providers (including but not limited to: airlines, hotels, overseas/local inbound agencies) that the Company works with.

22. Complaints/Claims

  • Any complaint/claim have to be made in writing within 2 weeks after the end of services rendered by the Company. The Company will do its own investigation, at its own discretion, and try to resolve the matter in the best possible manner. In an unfortunate event that a complaint/claim cannot be resolved and escalates into a dispute, it will be subject to the Singapore Court of Law.

23. Confidentiality

  • Without prior written consent by the Passenger, the Company agrees not to divulge the Passenger's personal information to any unauthorized party unless required by law. The company undertakes to use the Passenger's personal information only for the purpose of providing the services required by the Passenger.

24. Responsibilities & Liabilities

  • The Company acts only in the capacity of an agent for the Passenger and shall not be liable/responsible for any damage, loss of Passenger's property, injury or expense in any kind that arises from the use of the Company's services that are due to occurrences (including but not limited to: sickness, fire, natural disasters, accidents, strikes, government restriction, laws and regulations in the destination) which are not within the Company's control. Any loss, damage or expense resulting from the above occurrences shall be borne by the Passenger.
  • The Company reserves the right to change, amend, add or remove any part of the terms and conditions in this document without prior notice.

25. Feedback

Please feel free to provide a feedback for our products/services so we can continually upgrade ourselves to provide a better travel-purchase experience for you and your family. Feedback can be given face to face through office at 175A Bencoolen Street, #08-05 Burlington Square Office; via telephone communication at our hotline 63388736; or in written form through our enquiry@lokopoko.travel